A: Please verify that you entered the correct email address. The smallest typo will misroute the email. Also, be sure to verify your spam, social, promotions, etc folders.

A: We use dry ice and insulated packaging to keep the rodents frozen during shipping.

A: Yes, our packaging is 100% recyclable, both the box itself and the insulation.

A: Frozen rodents stored in a kitchen freezer last for up to six months. If stored in a deep freezer, the rodents can last for upwards of a year before spoiling.

A: We do not offer in person pick up at this time, but we do have free local delivery on orders over $125 within a 50 mile radius around Metro Detroit (Coming Soon).

A: Rodents can be thawed with a few methods. Thawing in a refrigerator, air thawing, or thawing in lukewarm water are the best practices. Methods used to thaw rodents at an accelerated rate (hot water, heat lights/pads, microwave) can cause damage that render the feeder unusable.

A: In the event of rodents spoiling due to a shipping delay, immediately email us with your order number and pictures of the spoiled rodents. We will verify the delay and subsequently address. We do not issue credit/replacement without photographic evidence.

A: We do not issue refunds on orders for the lone complaint of a bad smell. Naturally, frozen rodents have a distinct odor. Without other visual evidence of an issue, we are unable to make amends on this basis alone.

A: No, we only ship to physical addresses or to a hold center for pick up.

A: No, we only ship orders Monday through Wednesday, with arrivals estimated no later than Thursday. We do not ship any packages intentionally that will be held over the weekend, as the dry ice will evaporate and the feeders will spoil. See "Shipping & Returns" link at top of homepage for specific transit time info.

A: No, we do not accept returns due to bio-security concerns. It is the customer’s responsibility to discard any spoiled feeders.

A: Major holidays, unfortunately, impact our ability to ship as usual. We will post notices on our home page and on social media during major holidays explaining discontinuations or delays in service.

A: We feed Mazuri 6F Rodent Food to our rats and Kalmbach Feeds 23% Rodent Food to the mice and asfs for the extra protein content. Both are widely agreed upon as the highest quality rodent diet.

A: We use carbon dioxide (CO2) to euthanize our rodents in a quick and painless process. This method of euthanasia is considered the most humane by the American Veteriary Medical Association.

A: Of Course! Email us at orders@preydirect.com to discuss further details!

A: We ship to Alaska with a flat rate of $100. We do not currently ship to Hawaii.